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Career Opportunity—Rooms Division Supervisor

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Luxury Cayman Villas is seeking a talented, entrepreneurial, service-oriented individual to join a fast-paced, energetic family deeply dedicated to creating a luxury hospitality experience and growing a new caliber of vacation rental in the Cayman Islands.

 

Responsibilities

As our new Rooms Division Supervisor, you would be responsible for:

  • developing and updating housekeeping standard operating procedures and checklists;
  • creating room standards manuals for each property in the portfolio;
  • interviewing, hiring, and training new room attendants to the standards laid our in the housekeeping standard operating procedures;
  • providing ongoing training to room attendants;
  • preparing and reviewing room attendant duty rosters;
  • preparing and reviewing room attendant timesheets;
  • conducting regular, unannounced spot checks to ensure that all properties are clean, well maintained and attractively presented;
  • regularly inspecting properties prior to guest arrival to ensure compliance with the room standards manuals;
  • regularly inspecting properties for damage, maintenance issues, and lost and found items after guest departures;
  • conducting initial inventory for new properties to create lists of required linens, amenities, housekeeping supplies and other inventory items;
  • inspecting and maintaining stock levels of inventory items;
  • scheduling purchasing and distribution of new and replacement inventory, as needed;
  • performing quarterly audits of spare inventory in warehouse;
  • scheduling and attending routine semi-annual deep cleanings (carpet and upholstery steaming, light fixture cleanings, etc.) at properties;
  • scheduling and attending annual inspections by Department of Tourism, Department of Environment and Cayman Islands Fire Department;
  • scheduling and following up on action items from travel advisor inspections;
  • ensuring housekeeping, guest services and private dining staff, as well as relevant external vendors, are provided with appropriate uniforms;
  • ensuring that uniforms are maintained in good order and repair;
  • logging and arranging for return shipping of lost and found items to guests;
  • preparing, submitting and following up on damage and travel protection insurance claims;
  • attending weekly operations meetings;
  • maintaining discretion and confidentiality at all times; and
  • performing additional responsibilities as may be assigned from time to time.

 

Qualifications

The ideal candidate will have:

  • at least 3 years of experience in housekeeping management, a senior role in a hospitality rooms division, or equivalent experience in a related field;
  • previous experience in a luxury hospitality or other customer-service environment attending to the needs of demanding clients or customers;
  • at least a high school diploma;
  • excellent written and verbal communication skills in English, including professional telephone etiquette;
  • a commitment to excellence;
  • an eagerness to incorporate feedback;
  • a calm demeanor, even in a crisis;
  • a respect for diversity and an appreciation for differences in culture, language, background, and way of life;
  • the ability to independently prioritize and organize work assignments, work well under pressure, and deal with large volume and variety of requests, while maintaining attention to detail and exercising good judgment;
  • strong computer skills, including Word, Excel, and Google Apps;
  • demonstrated leadership, management and team building skills, with a demonstrated ability to motivate, lead and promote positive relationships;
  • experience working in a demanding, entrepreneurial, start-up environment;
  • a willingness to work outside of normal business hours, including evenings, weekends and holidays;
  • a valid driver’s license and reliable transportation; and
  • the ability to move, lift, carry, push, pull and/or place objects weighing up to 70 pounds.

 

Compensation

Commensurate with experience, plus statutory benefits.

 

Apply Now